Terms of service
TERMS OF SERVICE
Last Updated: September 21, 2026
These Terms of Service govern your access to and use of the Spookstep website and your purchase of products from Spookstep.
By visiting our website, placing an order, or using our services, you agree to these Terms.
1. Online Store Terms
You may use our website only for lawful purposes.
You agree not to:
- violate applicable laws;
- interfere with website security;
- introduce malware or harmful code;
- attempt unauthorized access;
- scrape or copy website content unlawfully;
- commit fraud;
- submit false payment information;
- abuse promotions;
- impersonate another person; or
- use the website in a manner that harms Spookstep or other users.
2. Product Information
We make reasonable efforts to describe our products accurately.
However, product photographs, dimensions, textures, printing placement, colors, and appearance may vary slightly from what is displayed on a particular screen.
We may modify product descriptions, specifications, availability, prices, promotions, and other information at any time.
Obvious typographical or pricing errors do not obligate us to complete a transaction at the erroneous price where applicable law permits correction.
3. Orders
Submitting an order does not necessarily mean that we have accepted it.
We reserve the right, to the extent permitted by law, to:
- accept or reject an order;
- limit quantities;
- cancel suspected fraudulent orders;
- cancel orders affected by inventory errors;
- correct pricing errors;
- refuse transactions that violate these Terms; and
- request additional verification.
If we cancel an order after payment has been successfully collected, we will refund the applicable canceled amount.
4. Final-Sale Policy
Except where required by applicable law:
ALL SALES ARE FINAL.
Returns, exchanges, or refunds are available only in accordance with our Return and Refund Policy for qualifying damaged, defective, or materially incorrect items.
Our Return and Refund Policy is incorporated into these Terms.
5. Pricing and Payment
Prices are displayed in the currency indicated on the website.
Applicable taxes, shipping costs, and other charges may be added during checkout.
You represent that you are authorized to use the payment method submitted for an order.
6. Promotions
Promotional offers:
- may be changed or discontinued;
- may be subject to expiration dates;
- may be limited to one use;
- may not be combined unless specifically permitted;
- may exclude certain products;
- have no cash value unless required by law; and
- may be canceled where fraud, manipulation, or abuse is reasonably suspected.
Displayed countdown timers, discount offers, bundles, promotional pricing, and other offers are subject to the terms shown with the applicable promotion.
7. Shipping
Shipping and delivery are governed by our Shipping Policy.
Estimated delivery dates are estimates unless we expressly state otherwise.
Spookstep is not responsible for delays caused by circumstances outside our reasonable control.
8. Intellectual Property
Unless otherwise stated, the Spookstep name, branding, website design, product photographs, graphics, text, logos, advertising materials, and original website content are owned by or licensed to Spookstep.
You may not reproduce, sell, distribute, publish, copy, modify, or commercially exploit our protected content without permission.
9. Third-Party Services
Our website may use services provided by Shopify, payment processors, shipping carriers, analytics providers, social media platforms, and other third parties.
We are not responsible for the independent acts, omissions, policies, availability, or content of third-party services except where applicable law provides otherwise.
10. Disclaimer of Warranties
TO THE FULLEST EXTENT PERMITTED BY LAW, PRODUCTS AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS EXCEPT FOR EXPRESS WARRANTIES THAT WE SPECIFICALLY PROVIDE IN WRITING.
TO THE FULLEST EXTENT PERMITTED BY LAW, SPOOKSTEP DISCLAIMS WARRANTIES THAT MAY LAWFULLY BE DISCLAIMED.
Nothing in this section limits any warranty or consumer right that cannot legally be disclaimed.
11. Limitation of Liability
TO THE FULLEST EXTENT PERMITTED BY LAW, SPOOKSTEP AND ITS OWNERS, AFFILIATES, EMPLOYEES, CONTRACTORS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING FROM YOUR USE OF OUR WEBSITE OR PRODUCTS.
TO THE FULLEST EXTENT PERMITTED BY LAW, SPOOKSTEP'S AGGREGATE LIABILITY ARISING FROM A PARTICULAR PURCHASE WILL NOT EXCEED THE AMOUNT ACTUALLY PAID TO SPOOKSTEP FOR THE PRODUCT GIVING RISE TO THE CLAIM.
These limitations do not apply where prohibited by law.
12. Indemnification
To the fullest extent permitted by law, you agree to indemnify and hold Spookstep harmless from third-party claims, damages, liabilities, costs, and expenses resulting from your unlawful misuse of the website, violation of these Terms, or infringement of another person's rights.
13. Dispute Resolution
Before filing a formal dispute, you agree to contact us at:
and provide a reasonable opportunity for the parties to attempt to resolve the issue informally.
Except for disputes eligible for small claims court and matters that cannot legally be required to arbitrate, disputes may be resolved through individual binding arbitration to the fullest extent enforceable under applicable law.
Any arbitration provision will be interpreted consistently with applicable federal and California law and applicable consumer-arbitration requirements.
To the fullest extent legally enforceable, claims must be brought on an individual basis rather than as a plaintiff or class member in a purported class, collective, consolidated, or representative proceeding.
Because arbitration and class-waiver provisions are highly jurisdiction-specific, this section should be reviewed by qualified counsel before publication if you intend to rely on it.
14. Governing Law
Except where applicable consumer law requires otherwise, these Terms will be governed by the laws of the State of California, without regard to its conflict-of-laws principles.
15. Severability
If a provision of these Terms is found unenforceable, the remaining provisions will remain effective to the fullest extent permitted by law.
16. Entire Agreement
These Terms, together with our posted store policies, constitute the agreement governing purchases and use of the Spookstep website.
17. Changes
We may update these Terms from time to time.
The version posted on our website at the time of use or purchase will apply subject to applicable law.
Contact
Spookstep
135 Montana Ct.
Yuba City, California
United States