Shipping policy
SHIPPING POLICY
Last Updated: September 21, 2026
Order Processing
Orders are processed as promptly as reasonably possible.
Any processing or delivery estimate displayed on the website or at checkout is an estimate and not a guaranteed delivery date, unless expressly stated otherwise.
Orders may experience delays because of:
- high order volume;
- inventory availability;
- carrier delays;
- severe weather;
- holidays;
- natural disasters;
- labor disruptions;
- customs;
- transportation interruptions; or
- circumstances outside Spookstep's reasonable control.
Shipping Address
Customers are responsible for entering a complete and accurate shipping address.
Please verify your address carefully before submitting an order.
If you notify us of an address mistake before shipment, we may attempt to correct it, but we cannot guarantee that changes can be made once an order has entered processing.
Spookstep is not responsible, to the extent permitted by law, for:
- incorrect addresses supplied by customers;
- missing apartment or unit numbers;
- carrier forwarding issues;
- delivery failures caused by incomplete information; or
- additional shipping costs caused by customer-provided address errors.
Tracking
Where available, tracking information will be provided after shipment.
Tracking information is supplied by the carrier and may occasionally be delayed or inaccurate.
Delivered Packages
When carrier tracking shows that a shipment has been delivered to the address supplied with the order, the customer should promptly secure the package.
Spookstep is not responsible for theft or disappearance occurring after confirmed delivery, except where required by law.
Customers experiencing a missing package should contact the applicable shipping carrier and then contact Spookstep if additional assistance is required.
Damaged During Shipping
If your product arrives damaged, follow the procedures in our Return and Refund Policy.
Visible shipping damage should be reported to:
within 48 hours of delivery, together with photographs of the product, packaging, and shipping label.
Refused / Undeliverable Orders
A package that is:
- refused;
- unclaimed;
- returned because of an incorrect address; or
- returned because of repeated unsuccessful delivery attempts
does not automatically qualify for a refund.
If reshipment is available, the customer may be responsible for additional shipping charges to the extent permitted by law.
Shipping Charges
Shipping charges are displayed at checkout where applicable.
Original shipping fees are non-refundable except where required by law or otherwise stated by Spookstep.
International Orders
If international shipping is offered at checkout, the customer may be responsible for applicable:
- import taxes;
- duties;
- customs charges;
- brokerage fees; and
- local government fees,
unless checkout expressly states that those charges have been prepaid.
International customs delays are outside Spookstep's control.
Risk and Legal Rights
Nothing in this Shipping Policy modifies rights or obligations that applicable law does not permit the parties to waive.