RETURN AND REFUND POLICY

Last Updated: September 21, 2026

Thank you for shopping with Spookstep. Because our products are sold as final-sale merchandise, we maintain a strict return and refund policy.

ALL SALES ARE FINAL

Except where required by applicable law, Spookstep does not accept returns, exchanges, cancellations, or refunds for change of mind, buyer’s remorse, ordering the wrong item, ordering the wrong quantity, dislike of the product, differences in color or appearance, failure to read the product description, or any other non-defect-related reason.

Please carefully review your order, shipping address, product selection, quantity, and other information before completing your purchase.

Once an order has been submitted, we cannot guarantee that it can be modified or canceled.

Damaged, Defective, or Incorrect Items

We will review claims only when:

• the item arrived physically damaged;
• the item has a manufacturing defect; or
• Spookstep shipped an item materially different from what was ordered.

For visible shipping damage or an incorrect item, you must contact us within 48 hours of confirmed delivery.

For a manufacturing defect that was not reasonably visible upon delivery, contact us as soon as the defect is discovered.

Email:

goldentemple787@gmail.com

Your claim should include:

• your full name;
• order number;
• email address used for the order;
• a clear description of the problem;
• clear photographs or video showing the damage or defect;
• photographs of the shipping box or packaging;
• photographs of the shipping label; and
• any additional information reasonably requested by Spookstep.

Please retain the product and all original packaging until your claim has been resolved.

Failure to provide sufficient evidence may result in denial of the claim to the extent permitted by law.

Remedy for Approved Claims

Spookstep will determine whether a submitted claim qualifies under this policy.

If a claim is approved, Spookstep may, at its discretion and subject to applicable law:

1. replace the damaged or defective item;
2. provide a replacement component where appropriate;
3. issue store credit; or
4. issue a refund when a replacement or other remedy is not reasonably available.

A refund is not automatically available simply because a damage claim is approved.

Where permitted by law, replacement is our preferred remedy.

Unauthorized Returns

Do not ship any product back to Spookstep unless you have received written return authorization from us.

Items returned without authorization may be refused, discarded, or returned to the sender, to the extent permitted by law.

Sending an item back without authorization does not create a right to a refund.

Used, Altered, or Damaged After Delivery

Claims may be denied where damage results from:

• normal wear and tear;
• improper use;
• misuse or abuse;
• improper cleaning;
• outdoor exposure where the product is not designated for such use;
• modification or alteration;
• accidental damage after delivery;
• failure to follow product instructions; or
• damage caused by persons, animals, weather, or other external conditions after delivery.

Minor Variations

Product photographs are intended to represent our merchandise as accurately as reasonably possible. However, display settings, lighting, manufacturing processes, printing, texture, positioning, and other factors may cause minor variations in color or appearance.

Minor variations that do not materially affect the product's functionality are not considered defects.

Shipping Charges

Original shipping charges are non-refundable except where required by law or where Spookstep determines that a shipping refund is appropriate because of our error.

Packages Marked Delivered

If a carrier marks a package as delivered, but you cannot locate it, first check:

• around the delivery location;
• with household members;
• with neighbors;
• with apartment or building management; and
• directly with the carrier.

Spookstep is not responsible for theft, disappearance, or loss occurring after confirmed delivery to the address provided by the customer, except where applicable law provides otherwise.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address.

Spookstep is not responsible for loss, delay, failed delivery, or additional charges caused by an incorrect or incomplete address supplied by the customer.

If a package is returned because of an incorrect address, refusal, failed delivery attempt, or other customer-caused delivery issue, additional shipping charges may be required before the order is resent.

Refused Packages

Refusing delivery does not constitute an approved return and does not automatically entitle the customer to a refund.

Chargebacks

Customers agree to contact Spookstep first and provide us a reasonable opportunity to resolve a legitimate order issue before initiating a payment dispute.

Nothing in this provision limits any lawful rights you may have with your card issuer or payment provider.

Mandatory Consumer Rights

Nothing in this policy excludes or limits rights that cannot legally be waived under applicable consumer-protection law.